Delivery
All prices include UK post and packing and will be sent recorded through Royal Mail or courier.
For international delivery please contact me for a price
Returns and exchanges policy
If you are not entirely satisfied with your purchase you may return or exchange the item(s). Simply email info@littlebasedesigns.com within 7 days of receiving your order
For hygiene reason, we are unable to accept returns on earrings unless they are faulty
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email info@littlebasedesigns.com Quoting your name, address and ORDER NUMBER, the reason for the return and whether you require a replacement or refund.
The item is your responsibility until it reaches Little Based Designs, so for your own piece of mind please send it recorded delivery, with insurance covering the value. We cannot be held responsible for returns that are lost in transit.
If you are returning an item to us for refund or exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt.
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance the goods will be returned to the buyer at their own cost.
Late and Lost deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to follow it up with Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) – this is when Royal Mail classes them as lost.
International delivery – When items are sent to another country your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 2 weeks.
Items not received but tracked as being delivered
This frequently happens when items are delivered to places of work. In some cases your item might have been delivered to a post room or colleague within your company and someone else signed for it. In these cases for a small charge you can request a proof of delivery certificate from Royal Mail by filling in a signature request form. Please note Little Base Designs do not refund or replace items that are tracked as being delivered. For this reason we always recommend that you get items delivered to your home address.
Little Base Designs cannot be held responsible for goods that are lost or delayed in transit.
All prices include UK post and packing and will be sent recorded through Royal Mail or courier.
For international delivery please contact me for a price
Returns and exchanges policy
If you are not entirely satisfied with your purchase you may return or exchange the item(s). Simply email info@littlebasedesigns.com within 7 days of receiving your order
For hygiene reason, we are unable to accept returns on earrings unless they are faulty
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email info@littlebasedesigns.com Quoting your name, address and ORDER NUMBER, the reason for the return and whether you require a replacement or refund.
The item is your responsibility until it reaches Little Based Designs, so for your own piece of mind please send it recorded delivery, with insurance covering the value. We cannot be held responsible for returns that are lost in transit.
If you are returning an item to us for refund or exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt.
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance the goods will be returned to the buyer at their own cost.
Late and Lost deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to follow it up with Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) – this is when Royal Mail classes them as lost.
International delivery – When items are sent to another country your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 2 weeks.
Items not received but tracked as being delivered
This frequently happens when items are delivered to places of work. In some cases your item might have been delivered to a post room or colleague within your company and someone else signed for it. In these cases for a small charge you can request a proof of delivery certificate from Royal Mail by filling in a signature request form. Please note Little Base Designs do not refund or replace items that are tracked as being delivered. For this reason we always recommend that you get items delivered to your home address.
Little Base Designs cannot be held responsible for goods that are lost or delayed in transit.
